Returns & Exchanges

At FarpointAstro, we want you to be completely satisfied with your astronomical equipment; if you are not happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Place the item in its original packaging including all manuals, accessories, and protective foam to ensure it is not damaged during transit.

• 3.
  Ship the Item

  Affix the provided return label or ship via your preferred carrier, clearly marking the RMA number on the outside of the shipping box.

• 4.
  Receive Your Refund

  Once our technicians inspect the equipment to verify its condition, your refund will be processed to your original payment method within 5-7 business days.